The Opportunity
Save the Children International has an exciting opportunity for you to join our team as the Global Shared Services for CRM - Design LeadinCentre -London, UK or any existing Save the Children International Regional or Country office worldwide.
Role Purpose:
In Save the Children, we currently have a diverse landscape of Customer Relationship Management (CRM) platforms in use. With this project, we are looking to implement a Core CRM solution via Salesforce with a set of Global Shared Services for the benefit of our global movement. We will place an immediate focus on clusters of member countries that are using Salesforce CRM platforms, alongside member countries who are in the process of implementation projects, but acting independently. Through delivery of this project, we aim to streamline and offer a standardised core CRM solution, accessible across our movement. We will look to offer a variety of Shared Services for CRM to help members maximise their ability to interact with their donors and to enhance our global fundraising capabilities while promoting collaboration and harmonisation between parallel implementation projects. It is a complex project, with a high level of visibility and will require senior level engagement with stakeholders from across the movement.
The Design Lead role sits within the Project and Change Management team that is part of the Transformation Delivery Department within Save the Children International. As the Design Lead within our Global Shared Services for CRM project, you will be accountable for managing the design of the Core CRM product with Salesforce NPSP as well as the Target Operating Model that will deliver Shared Services for CRM accessible across our movement. You will ensure that this is delivered in line with the required timelines and cost constraints. This includes ensuring we have clarity on the scope of the project, we have a structured approach to requirements gathering and solution design and a set of design workshops that incorporate the required business owners that are structured appropriately to achieve the required outcomes.
EXPERIENCE AND SKILLS
Essential
- Strong interpersonal skills, including the ability to negotiate/mediate; to facilitate the resolution of conflicting business requirements
- Advanced analytical and problem solving skills
- Excellent understanding of business complexity and project interdependencies
- Intellectual curiosity and the ability to question thought partners across functional areas
- Proven experience in facilitating productive workshops, preferably in multi-cultural contexts
- Ability to effectively prioritise work and agree priorities with the Project Manager
- Experience working with a standardised Business Analysis methodology and associated processes and tools
- A demonstrable an eye for detail, problem analysis and resolution skills
- Demonstrates a strong work ethic and able to take the initiative and ownership to deliver value to the business
- Cultural awareness and experience of delivering solutions internationally
- Demonstrable ability to challenge the user-friendliness of set up, requirements and design for implementation and regular usage
- Excellent communication and interpersonal skills. Engaging as well as assertive, influencing and negotiating
- Experience leading small teams
- True passion for results, responsibility and proactivity
- Excellent communication skills, fluent in English
Desirable
- Project delivery experience relating to Salesforce CRM
- Non-profit sector knowledge/experience
- A second language. Preferably French, Spanish or Arabic.
We can offer circa £58,000 per annum (If based in UK) with an option of flexible working hours. If the role is based outside of the UK, National T&C (including pay) will apply.
This role can be based in London or any existing Save the Children International Regional or Country office location on approval, provided the successful candidate has proof of eligibility to work from the preferred location.
Where we Work -Where We Work | Save the Children International
The Organisation
We employ approximately 25,000 people across the globe and work on the ground in over 100 countries to help children affected by crises, or those that need better healthcare, education and child protection. We also campaign and advocate at the highest levels to realise the right of children and to ensure their voices are heard.
We are working towards three breakthroughs in how the world treats children by 2030:
- No child dies from preventable causes before their 5th birthday
- All children learn from a quality basic education and that,
- Violence against children is no longer tolerated
We know that great people make a great organization, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.
Application Information:
Please attach a copy of your CV and cover letter with your application, and include details of your salary expectations.
We need to keep children safe so our selection process, which includes rigorous background checks, reflects our commitment to the protection of children from abuse.
All employees are expected to carry out their duties in accordance with our global anti-harassment policy.
Save the Children does not charge a fee at any stage of the recruitment process.